There are many ways to slice and dice award categories for anything – including airports.
But it was a “secret formula … Hoosiers, the Hoosier work ethic and Hoosier hospitality” that Mario Rodriguez, the executive director of the Indianapolis Airport Authority, credits with helping Indianapolis International Airport take top honors – for a fourth year – as the best airport in North America in the 2014 Airport Service Quality Awards given out by Airport Council International (ACI), the trade association of the world’s airports.
“We also have a great community of people in Central Indiana who fly in and out of our airport and they convey a kindness that travelers, worldwide, notice,” said Rodriquez.
While travelers and experts rank airports by amenities, punctuality, food and other criteria elsewhere, ACI’s Airport Service Quality Awards survey passengers at 300 airports worldwide on 34 key passenger service indicators, including courteousness of airport staff, the comfort of waiting areas, cleanliness and general ambience.
Awards are presented in four categories: Best Airport by Region, Best Airport by Size, Best Small Airport and Best Improvement.
In North America, Indianapolis International won first place for “Best Airport by Region.” (The airport also won that category in 2013, 2012 and 2010). In that category, Tampa International Airport took second place, while Jacksonville International Airport placed third.
British Columbia’s Victoria International Airport, with fewer than 2 million passengers per year, won first place for Best Small Airport. San Antonio International Airport was awarded a first-place award for Best Improvement.