NAIROBI – SAFARICOM’s M-PESA users can now access monthly statements free of charge via electronic mail.
The service announced on Wednesday is one of the enhancements made possible to the system following the relocation of the M-PESA servers from Germany to Kenya.
This took place last year in April.
Every month an average of 30 000 customers’ visit Safaricom Retail Centres specifically seeking to receive printed M-PESA statements.
This is a prerequisite to accessing credit from financial institutions or for business reconciliation purposes, said Betty Mwangi, Director – Financial Services, Safaricom.
She noted noted on average a further 9 000 calls were made to the Customer Centre every month requesting for statements.
“The launch of this service is consistent with our strategic focus to make our products and services easily accessible for our customers.
“We are leveraging on our continued investment in technology to deliver these statements any time the customer needs them,” said Mwangi.
The development announced Wednesday follows the launch of another value-added service the system called Hakikisha.
It allows subscribers to confirm the recipient of their mobile money transfer before it is sent.
With the new statements service, M-PESA customers will also have the option to proactively request for a statement, as well as set up automatic monthly statements every fifth day of the month.
The move is designed to enhance transparency and accountability for users of the service.
The launch of the service will continue to complement the already existing option that allows customers to obtain statements by visiting Safaricom Retail Centres across the country.
To access the statements, customers dial *234# from their handsets and follow prompts to enter the preferred email address they would like their statements sent to.
M-PESA has over the years grown to become integral to Kenya’s economy, with over 22 million customers already registered to the service.
